You can check where your order is by using your order number here.

We try our best to ship out everything as fast as possible. If your order has already been shipped then we can not cancel your order. Once you get the product you can send it back by emailing us at help@scleraofficial.com and we will give you further instructions. For more information please check out our Refund Policy. 

 An order confirmation will be sent to the email address that is provided. If you don't see the order confirmation please check your spam/junk folder. 

Your package will be sent the day we have our official release for that product. You will receive an email confirming your item has been shipped.

^{Some items will restock, while others are limited drops and won't be coming back. We also have items that go into the vault that may come back in stock at a later date.} 

Yes you can but it depends on the condition of the item. Once we receive the item we will check the item to see what condition it is in. If it is up to our standards we will give a refund. 

We may have occasional promotions throughout the year but it is very rare. Sign up for our newsletter located at the bottom of our homepage to stay up to date.

Do's

Do clean lenses regularly with a lens cleaner. Then wipe dry immediately with a soft cloth. 

Do use a our protective case to prevent scratches and extend the life of your glasses. 

Do lay glasses down with their lenses facing upward.

Do use both hands to put glasses on and take them off, and keep glasses on your nose, not on your head. Otherwise, frames can become misaligned. 

Dont's

Don't wipe lenses when they’re dry. Any debris on their surface or dust in the cleaning cloth could cause scratches.

Don't wipe lenses with a tissue, paper towel, or paper napkin. They can have a rough surface.

Don't use ammonia, bleach, vinegar, or window cleaner, which can harm lenses and their coatings. (Most lenses are now coated, usually with an anti-reflective layer.

Don't put unprotected glasses in a purse, pocket, or bag.

Don't regularly place glasses on a sink or vanity top. Spatter, sprays, and cosmetics can soil lenses, and hair spray or perfume can damage the coating.

Don’t leave glasses in a hot car. Especially avoid the top of the dashboard.